Answers to Billing Questions
For general questions, please browse our frequently asked questions. If you have a question specific to your account(s), please call (888) 71-CARLE.
Carle Patient Financial Services representatives can assist you Monday through Friday, 8 a.m. to 5 p.m., or by appointment after hours. Choose a Carle Physician Group location nearest you:
|Champaign on Curtis
|Champaign on Kirby
|Champaign on Mattis
|Danville on Fairchild
|Danville on Vermilion
|Urbana on Windsor
|Urbana - Main Campus
Frequently Asked Questions
Why does my bill look different?
Due to patient feedback, we have combined several of our services onto a single statement. We have also worked to make your bill easier to read, causing the look of your bill to change. This means you may no longer receive separate bills from Carle Foundation Hospital, Carle Physician Group and Carle Hoopeston Regional Health Center. Please note: you will still receive a separate bill for charges from Carle Medical Supply, Arrow Ambulance and Home Infusion. In addition, you will continue to receive separate bills for each guarantor in your household. Lean more about current bills »
Why am I still receiving separate bills?
You will still receive a separate bill for charges from Carle Medical Supply, Arrow Ambulance and Home Infusion. In addition, you will continue to receive separate bills for each guarantor in your household. If you are still receiving separate bills for charges from Carle Physician Group, Carle Foundation Hospital and Carle Hoopeston Regional Health Center please contact us at (888) 71-CARLE and we will review your account.
Why is my bill for the full amount, and not my payment plan monthly amount?
To reduce confusion on the billing statements, you are being presented with the full balances due. If you have a payment plan in place with Carle Foundation Hospital, Carle Physician Group, and/or Carle Hoopeston Regional Health Center, you are only expected to pay this amount.
Did you receive my last payment? I do not see it listed on my statement.
Charges that are paid in full will not show on your statement. You can log into your MyCarle account to review your billing history and see all payments made on your accounts.
What is the myEasyMatch® Code?
The myEasyMatch® code is a number unique to your statement that allows us to identify your specific account and properly address your electronic delivery or payment needs. Your myEasyMatch® code is different from your account or clinic number. The myEasyMatch(R) code is printed on your statement and will be different for every statement sent to you.
Can I pay my bill online?
You may pay your bill online by logging into your MyCarle account. If you don't have a MyCarle account, you may request an activation code at carle.org/mycarle or at any Carle location. You also have the ability to make a one-time payment online at carle.org.
When paying my bill online, how do I specify which charges I want to pay?
If you make a partial payment online, your payment will be applied proportionally to your separate Carle guarantor accounts and then to the oldest active charges on your accounts. If you would like your payment applied in a specific way, please remit your statement top with detailed instructions. Or, you may pay by phone by calling (888) 71-CARLE and one of our Customer Service representatives will be happy to assist you.
Can I sign up for e-Statements?
Yes, you now have the ability to have your Carle statement sent directly to your email inbox. The e-statement is identical to the paper statement that you would have received in the mail. With e-Statements you have the ability to view, print or save a copy right from your computer.
How do I enroll to receive e-Statements?
Log into your MyCarle account to view your bill online and request an e-statement. If you don't have a MyCarle account, you may request an activation code at carle.org/mycarle or at any Carle Physician Group location. On the main billing page, click the "sign up" button and follow the instructions on the screen. You will need the myEasyMatch® code from your paper statement and a valid email address to enroll. After you finish the enrollment process you will receive a validation email and will need to click on the link provided to activate your online account. If the link is not activated you will continue to receive paper statements.
Will I still receive a paper statement?
Once you enroll for e-statements, paper delivery will be shut off. To revert back to receiving documents in the mail, you can change your delivery preference in the Profile tab.
When will I receive my e-Statement?
Your next e-Statement will be sent according the existing billing cycle. You will receive it a few days faster because e-Statements bypass mail delivery delays.
How will I know when my e-Statement is ready for viewing?
You will receive an email notification letting you know that your statement is ready for viewing. A link will be provided in the email, directing you to the login page of mySecureBill®. You can access your statement from any computer by logging into your mySecureBill® account.
How do I view my monthly statements?
Once you have logged into your account, select the statement icon to the right of the statement date and your statement will appear in a separate window in your internet browser.
Can I apply for financial assistance if I can't pay my bill?
Carle offers a number of options to assist you with paying your health care bills, including convenient payment plans, and free or discounted health care. We have many financial assistance programs including, the Community Care Discount Program, Charity Care at Carle Hoopeston Regional Health Center, and the Illinois Hospital Uninsured Patient Discount Program. Learn more about community care »
If I have a credit balance on any of my accounts with a Carle entity, can it be moved to a different balance due?
If any payment results in a credit balance, we may transfer your overpayment to an open balance you have on another account (Carle Physician Group, Carle Foundation Hospital and/or Carle Hoopeston Regional Health Center). Our goal is to help you keep your accounts in good standing. If you do not have any open balances or charges pending for payment, we will send you a refund for your overpayment.