Answers to Billing Questions

Carle is upgrading our electronic medical records and billing systems in 2011, which means your bills will look different. This website will be your source for the latest information about your Carle bill. If you have a question specific to your account, please see a patient accounts representative or call (888) 71-CARLE. For general questions, please browse our frequently asked questions first.

Carle Physician Group (formerly Carle Clinic) Patient Accounts representatives can assist you Monday through Friday, 8 a.m. to 5 p.m., or by appointment after hours. Choose a Carle Physician Group location nearest you:
 

Champaign on Curtis (217) 365-6028
Champaign on Kirby (217) 383-6561
Champaign on Mattis (217) 326-0442
Danville on Fairchild (217) 431-7603
Danville on Vermilion (217) 431-7603
Mahomet (217) 586-8484
Mattoon (217) 258-5900
Monticello (217) 762-5681
Rantoul (217) 893-7780
Tuscola (217) 253-5231
Urbana on Windsor (217) 255-9778
Urbana - Main Campus (217) 326-8300

Question

What are the benefits of implementing a single electronic medical record?

Answer

The entire integrated Carle organization using a single medical record means enhanced communication and coordination of your care. Implementing this system will also allow us to offer patients access to a secure online portal, MyCarle. At www.mycarle.com,  you can look up important medical information, including your medical history, appointments and test results. For more information, visit www.mycarle.com.


QUESTION

How are Carle lab services billed?

Answer

Depending on the lab services you need, you may receive bills from the different Carle entities. The procedure to gather your blood, known as venipuncture, is billed through Carle Physician Group. Lab analysis will be billed through Carle Foundation Hospital. If physician review for pathology is required to interpret results, this will be billed through Carle Foundation Physician Services.


QUESTION

Why do I need to bring my insurance card to my appointment?


Answer

In order to process claims efficiently we like to periodically verify the information on your card against the information in our system.


QUESTION

Can I apply for charity care for physician office visits?

Answer

The Carle Community Care Discount Program includes physician visits and most medically necessary services. This means those who apply and qualify may receive free or discounted care. Your first step is to complete the application, available at your nearest Carle location. You also can review the details and download an application online at carle.org/communitycare.


QUESTION

If I have a credit balance on my account with Carle Physician Group, can it be moved to my hospital bill?

Answer

If any payment results in a credit balance, we may transfer your overpayment to an open balance you have on another account (Carle Physician Group, Carle Foundation Hospital and/or Carle Foundation Physician Services). Our goal is to assist you with keeping your accounts in good standing.


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Carle Foundation Hospital, Carle Foundation Physician Services and Carle Physician Group contract with insurance providers separately and may or may not choose to participate in all of the same insurance plans. Patients are urged to check with their carriers as to whether services are covered for either or both organizations.

Get in touch with Carle

611 W. Park Street
Urbana, Illinois 61801
(217) 383-3311

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