Contact Us

Patient Information Line (217) 383-3311 – for general questions about Carle, or to be transferred to a certain department

Patient Advisory Nurse (217) 383-3233 – for personal medical questions (NO medical questions will be answered via email)

Baby Photos – Carle does not manage the baby photos on the web. Please contact Our365 directly if you have a question or concern about a photo.

Medical Records
(217) 383-3381 – to request medical records, immunization records, or questions regarding your medical history

Patient Accounting (217) 326-2900 – for all questions regarding your bill

Employment Opportunities and Human Resources FAQs (217) 383-4000 – for all questions about pending job applications, job openings, or troubleshooting with the job application system

Patient Relations (formerly ActionLine) – Use the form below to send us feedback about your experience at Carle. You can also call Patient Relations at (855) 665-8252 or (217) 383-3333 to share a compliment, complaint or quality of care concern. View Carle's Patient Rights and Responsibilities »


Date of Service (if known):
   - Please describe your experience at Carle in the space provided below. It is helpful if you could be as specific as possible. (Note: if you have billing concerns, please contact Clinic Patient Accounts as (217)326-8300, Hospital Billing Office at (217)326-2900 or Carle Foundation Physician Services Billing Office at (217)326-0383.)  

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Notice of Privacy Practices

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Carle Foundation Hospital and Carle Physician Group contract with insurance providers separately and may or may not choose to participate in all of the same insurance plans. Patients are urged to check with their carriers as to whether services are covered for either or both organizations.

Get in touch with Carle

611 W. Park Street
Urbana, Illinois 61801
(217) 383-3311

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