How to Access Services
Resolutions EAP has three primary office locations:
204 W. University Ave.
Urbana, Ilinois 61801
311 W. Fairchild
Danville, IL 61832
EAP Affiliate Providers
Where Resolutions does not have staff, they have agreements with EAP affiliate providers who have contracted with Resolutions to provide services on our behalf.
Contact by Phone
You can contact us by calling 1.800.228.6380 or 217.383.3202. Our fax number is 217.328.3581.
What to Expect When You Call
All incoming calls to the EAP are answered by our trained call center staff. You will talk with someone who is professionally degreed in the behavioral health field. Our call center staff will gather some initial background information from you (i.e., name, address, emergency contact number, employer, etc.). They will also screen for suicidal/homicidal ideations. The call center staff will then offer you an appointment with the provider they believe most closely matches your need at that time. For non-emergency calls, we try to offer an appointment within three business days. For emerging/emergent calls, we offer same day appointments.